Protect Your Stay
Don't let “what-ifs” hold you back.
Book your dream getaway with extra flexibility and peace of mind at checkout. Worry-free reservation protection.
Here's how to protect your trip
Worried about the weather? Traveling with kids and know plans can change? Unexpected work commitments?
For a little extra peace of mind, you can add Cancel For Any Reason Protection when booking your Ferncrest getaway. If your plans change, you can cancel for any reason and receive an eligible refund, as long as you cancel before your protection deadline.
How does it work?
During the booking process and before you check out, you'll see the option to add protection under “Additional Information.”
Before purchasing, you'll be able to see exactly how much the protection costs, how much you'd receive back if you cancel, and the deadline to do so. Pricing varies based on your stay dates, length of stay, and room rate.
A few things to keep in mind:
- Protection must be added when you book and cannot be purchased later.
- If your reservation includes multiple rooms, protection applies to the entire reservation.
- Cancel For Any Reason Protection is offered and managed by a third-party provider. For questions about coverage, eligibility, or refunds, you'll need to contact the provider directly. Ferncrest cannot approve claims, make coverage exceptions, or issue refunds on the provider's behalf.
Cancel for Any Reason — FAQs
What is Cancel for Any Reason?
Plans change, we get it! Cancel for Any Reason is optional protection you can add when booking your Ferncrest stay. It gives you extra flexibility to cancel beyond our normal cancellation window, without needing a specific reason.
What will I get back if I cancel?
Cancel for Any Reason covers the eligible cost of your stay. The cost of the protection itself is non-refundable, and separately purchased non-refundable extras or add-ons aren’t covered.
What if I only need to cancel part of my reservation?
If protection applies to a reservation containing multiple guests/rooms, the cancellation applies to the entire protected reservation; you can’t use it to cancel only part of it.
Can I add it after I book?
No. If Cancel for Any Reason is available for your stay, you’ll have the option to add it during checkout. Once your reservation is booked, it can’t be added later.
How do I cancel?
Use the cancellation link in your confirmation email or Guest Portal, or reach out to the Ferncrest team and we can help cancel your reservation. Just be sure to cancel before the deadline shown in your confirmation.
Refunds through Cancel for Any Reason are handled by our third-party protection provider. Eligible refunds are typically returned to your original payment method within 5–7 business days.
What if I just don’t show up?
You’ll still need to cancel your reservation before the deadline to be eligible for a refund. No-shows aren’t covered, so if you know you won’t be able to make it, be sure to cancel rather than simply not arriving.
I canceled but have a question about my refund. Who do I contact?
Cancel for Any Reason refunds are handled by our partner, HTS (Hopper Technology Solutions). For questions about your refund, use the support link in your Cancel for Any Reason confirmation email to connect with their 24/7 live chat team. Have your name, email address, and Ferncrest booking confirmation number handy.
A few notes
- If we have to cancel, this doesn't apply.
- In the rare case we cancel your stay — weather, an event outside anyone's control — the option expires and your refund follows our own policy.
- Moving your dates keeps your terms and adjusts dates.
- If you change your booking to a later check-in, your original refund amount and deadline stay the same. However, if you move to an earlier check-in, the deadline shifts with your new date.
Book Worry Free at All Properties
Make a booking and you'll find the option before you pay.
Our Locations
Looking for our standard cancellation terms? They're in the FAQ. Anything else, email info@campferncrest.com.